The Hackett Group, Inc. (NASDAQ: HCKT), an ROI-led AI transformation firm, today announced AI World Class enterprise performance benchmarks – a major expansion of its proprietary Hackett Process and Performance Intelligence IP that establishes the definitive standard for measuring, designing and accelerating enterprise transformation initiatives. As AI fundamentally resets the enterprise performance opportunity, organizations must move beyond tactical incremental improvement initiatives toward future-state operating models that accurately deliver transformational business impact.
“Organizations must refocus their investment on critical processes that create strategic competitive advantage and measurable business value,” said The Hackett Group® Chairman and CEO, Ted A. Fernandez. “AI World Class benchmarks provide the framework and guidance to accurately assess their specific workflows to prioritize high-value opportunities, reduce execution risk and accelerate ROI-led transformation. The new performance gap opportunities are simply too significant to delay and risk being left behind.”
Existing AI projections are often broad, not actionable and disconnected from enterprise operating complexity. AI World Class benchmarks provide detailed, actionable guidance across key end-to-end processes. Hackett AI XPLR™ further guides their evaluation by identifying AI opportunities and quantifying the impact of AI ROI against validated processes, automation footprints and data sources, to accurately reimagine the business process and design the agentic workflow required. This breakthrough intelligence establishes a new standard for AI performance measurement, giving enterprise leaders accuracy, relevance and strategic clarity to evaluate and operationalize transformation.
The AI World Class benchmarks were developed by extending the existing Digital World Class® process-level benchmarks, methodology and curation. The Hackett Group® is also able to extend its benchmarks to subprocess and work-step requirements using its proprietary Hackett Solution Language Model (HSLM). AI World Class benchmarks quantify the impact of Gen AI and agentic workflows across 16 critical end-to-end processes, including: cost, full-time equivalent (FTE) requirements, cycle times and error rates. This level of precision enables organizations to build more actionable business cases, prioritize investments more effectively and design process-driven transformation strategies grounded in measurable financial and operational outcomes.
Quantifying the AI World Class performance gap
AI World Class benchmarks reveal that organizations can achieve a 75% performance advantage over Hackett industry peer groups through process-led AI transformation. Companies that delay AI-enabled transformation risk widening structural performance gaps that are expected to become increasingly difficult to overcome.
Grounded in proprietary intelligence
AI World Class benchmarks are powered by Hackett Process and Performance Intelligence – more than 30 years of proprietary benchmarks, process data and transformation expertise – and strengthened by Hackett AI XPLR’s ability to validate true “as-is” enterprise workflows, automation maturity and operational dependencies before AI design and deployment. Using the HSLM, this foundation transforms validated enterprise context into more precise, executable and ROI-driven AI performance standards.
“AI is not technology-first – it is process-first, automation-specific design and orchestration,” added Fernandez. “Organizations that fail to ground AI transformation in company-specific enterprise processes and existing automation footprints will struggle to capture sustainable and measurable value.”
AI World Class benchmarks are available exclusively through The Hackett Group®.
About The Hackett Group®
The Hackett Group, Inc. (NASDAQ: HCKT) is an ROI-led, AI enterprise transformation firm that helps clients enable AI world-class performance. Its experts and engineers leverage proprietary AI delivery platforms – Hackett AI XPLR™, ZBrain™, XT™, AIXelerator™ and AskHackett™ – to accelerate and enhance the delivery of the company’s solutions and services.
The AI platforms are powered by the company’s domain-specific Hackett Solution Language Model informed by Hackett Process and Performance Intelligence – including Digital World Class® benchmark metrics, best practice process flows and service delivery model solution frameworks, which accelerate and enhance the delivery of its services. The Hackett Group’s proprietary insights are based on benchmarking results from leading global organizations, including 98% of Dow Jones Global Titans, 97% of the Dow Jones Industrials and 90% of the Fortune 100. Visit www.thehackettgroup.com.
Trademarks
The Hackett Group®, quadrant logo, and Digital World Class® are the registered marks of The Hackett Group®.
Cautionary Statement Regarding “Forward-Looking” Statements
This release contains “forward-looking” statements within the meaning of Section 27A of the Securities Act of 1933 as amended and Section 21E of the Securities Exchange Act of 1934, as amended. Statements including without limitation, words such as “expects,” “anticipates,” “intends,” “plans,” “believes,” “seeks,” “estimates,” or other similar phrases or variations of such words or similar expressions indicating, present or future anticipated or expected occurrences or outcomes are intended to identify such forward-looking statements. Forward-looking statements are not statements of historical fact and involve known and unknown risks, uncertainties and other factors that may cause the Company’s actual results, performance or achievements to be materially different from the results, performance or achievements expressed or implied by the forward-looking statements. Factors that may impact such forward-looking statements include without limitation, the ability of The Hackett Group® to effectively market its digital transformation, our ability to transition our capabilities to support generative artificial intelligence (AI)-related consulting services and solutions and other consulting services, our ability to effectively integrate acquisitions into our operations, our ability to manage joint ventures and successfully cooperate with our joint venture partners, competition from other consulting and technology companies that may have or develop in the future, similar offerings, the commercial viability of The Hackett Group® and its services as well as other risk detailed in The Hackett Group’s reports filed with the United States Securities and Exchange Commission. The Hackett Group® does not undertake any duty to update this release or any forward-looking statements contained herein.
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